Katanguru, D R; Qureshi, Z; King, M (2025) A survey of UK-based businesses using laboratories funded through the National Measurement System (2023). NPL Report. IEA 28

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Abstract

This report presents detailed analysis of a survey that was conducted in 2023 for the National Measurement System (NMS) programme. The data was collected through a telephone survey of customers who work with three NMS laboratories: NPL, NML at LGC, and NEL. By this means, the NMS programme aims to understand its private sector users, demonstrate the extensive reach of the NMS labs in the UK economy, and assess the impact of the support on innovation and measurement. The respondents belong to defined segments of the population and the poststratification method adjusts the sampling weights to account for underrepresented segments in the sample. The key findings from this report are that: (1) users in the private sector are concentrated in technologically important parts of the UK’s economy; (2) 20% of the customers observe transformational changes in innovations and £500 million in sales revenue is attributed to innovations that wouldn’t have succeeded without the NMS labs; (3) businesses working with the NMS labs spend £7.7 billion on measurements and the core labs indirectly support 75,500 organisations in the UK through fanout; (4) NMS labs achieved an overall NPS score of 47, with 55% of the respondents identified as promoters and 8% as detractors.

Item Type:	Report/Guide (NPL Report)
NPL Report No.:	IEA 28
Divisions:	Strategy Directorate
Identification number/DOI:	10.47120/npl.IEA28
Last Modified:	04 Apr 2025 10:32
URI:	https://eprintspublications.npl.co.uk/id/eprint/10151